Terms and Conditions

STUDIO FORMA PILATES Terms and Conditions

Please read our Terms and Conditions (“the Terms”) carefully before purchasing any services. By signing our terms condition or ticking the accept box you are conﬁrming that you have read the Terms and agree to be bound by them. These Terms constitute a contract between you (the client) and us (STUDIO FORMA PILATES LTD). It is a condition of us allowing you to use our studio as a client or member, class pass user or guest, that you agree to our terms and conditions.

1. INTRODUCTION All classes and workshops (collectively referred to as “Sessions” for the purposes of these Terms) provided at our premises or by us STUDIO FORMA PILATES LTD, (whose registered oﬃce is 105 Ella Road, Nottingham, NG2 5GZ, UK and whose company number is 16491007), subject to the following express Terms. In these Terms “we”/”us”/”our” means STUDIO FORMA PILATES LTD. And “you”/”your”/”yours” means you, the client.

2. DATA PROTECTION NOTICE The nature of our business and the provision by us of sessions to you means that we will collect and process some of your personal data from time to time. We will only do so in accordance with our Privacy Notice, which you can read in our Privacy Policy on our website. Your data will only be provided to our Third Party App ‘Punchpass’ for the purpose of booking and notifications to confirm your booking or notify you of any changes to your booking.

3. FITNESS AND HEALTH By agreeing to these Terms and Conditions, clients hereby declare that they are in good physical condition and can engage in the often-strenuous exercises that reformer Pilates involves. Any illness or health condition must be discussed with the instructor prior to starting the exercises. It is the Client’s sole responsibility to notify the Studio before attending any session of any circumstances aﬀecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any). Clients are advised not to undertake strenuous physical activity without ﬁrst seeking medical advice if they have concerns over their physical condition and wellbeing. Clients with low/high blood pressure and/or cardiac irregularities should not attend class before consulting their GP and where required by The Studio, provide The Studio with a copy of any advice given by the GP. Clients may train (with consent from their doctor) during pregnancy. The Studio reserves the right to refuse access to any Clients if, in its absolute discretion, it considers that the health of the individual concerned may be endangered using Studio facilities. Clients are required to always follow the instructions of the instructor. Clients must digitally sign the Health Screening (PAR-Q), Waiver, Informed Consent and Agreement to Studio Terms before booking onto any class. It is the responsibility of the client to ensure the questionnaire is completed and is truthful to reflect the current condition of the client. It is the responsibility of the client to update the Health & Safety records if the condition of the client has changed. The Client acknowledges that participation in reformer Pilates involves inherent risks, including but not limited to muscle strains, sprains, or other injuries, and agrees to assume all such risks. The Client acknowledges that the use of reformer Pilates equipment carries inherent risks and agrees to use such equipment at their own risk, following all instructions provided by the instructor. To the fullest extent permitted by law, the Client releases STUDIO FORMA PILATES, its instructors, employees, and agents from any liability for injuries, damages, or losses sustained during or as a result of participating in studio activities, except where caused by gross negligence or wilful misconduct. In the event of a medical emergency, the Client authorises STUDIO FORMA PILATES to seek necessary medical treatment on their behalf

4. STUDIO RULES 1) If you are new to reformer Pilates we recommend that you join a Foundation class or Beginners course before signing up to any Flow or Dynamic Classes. Please advise your instructor on arrival at your first Session that you are new to reformer Pilates so that your instructor can talk you through how the reformer works and guide you through your first session. 2) Please respect other STUDIO FORMA PILATES users and our Representatives, including not causing offence or injury to those people or causing damage to their property. 3) Please enter and leave the Studio without making unreasonable levels of noise or disruption. 4) Please cease participating in the event of injury, discomfort or illness. 5) Please do not allow third parties, who are not members, session package users or guests to access the Studio. 6) Please comply with our instructor’s instructions at all times to ensure your own safety. 7) Please do not participate in any classes if you are under the influence of alcohol or non-prescription drugs

5. YOUR ACCOUNT In order to book sessions, you must sign up for an account (Account) in the Punchpass app or through our Website. We highly recommend that you sign up for email notifications through our website so that we can keep you up to date on any class changes, new classes, offers and confirmation of your class bookings. Notifications will be sent via email. If you choose to opt out, you will NOT be notified of class booking confirmations, when a space becomes available on the waitlist for a class you may want to attend or last-minute class changes. You must be at least 18 years of age to attend any Sessions at STUDIO FORMA PILATES and create an account. Only the owner of the account (client) can book and attend classes under the specific account name. The memberships and packages in the account can only be used by the owner of the account (client) and cannot be transferred.

6. BOOKING CLASSES The cost of each Session will be shown clearly on the website, app and online booking system. Bookings for classes can be made on any classes that have availability and can be booked up to 21 days in advance when applicable. Bookings can be made via the app link on the website. It is your responsibility to ensure that you have made your booking and (where relevant) submitted payment correctly. The people booked onto the class at the start of class have priority to attend the class. If you arrive late*, you forego your space to the first available person on the waiting list. *Late is defined as anyone arriving after the start time of the class session as posted on the timetable. For example, if the class is due to start at 9:30 and you arrive after 9:30 you will not be allowed to enter the class. If there is a client available to take the spot at that time (9:30), that space will be given to them. If you are late*, we kindly ask that you offer courtesy to staff and clients alike and not cause disruption by knocking on the door. This is an interruption of a class session that has already started. Doors will be open to clients for session 10 minutes prior to each scheduled session to ensure that you are able to get in situ before class starts. Make sure you note the expiry date for each single class or class packs, memberships or workshops. It can also be found on your receipt and on your account via the Punchpass app. Limited time oﬀers may have diﬀerent expiration dates and validity restrictions. See terms and conditions for each package. The general expiry dates are: Introductory Offer* expires 21 days from purchase. Single Class Pass expires 30 days from purchase. Prenatal and Postnatal Class Packs expire 6 months from purchase date and can be used interchangeably. For example, any passes not utilised during your Prenatal period for medical reasons, can be carried over to Postnatal Class registration. Courses are non-refundable and expire 6 weeks after purchase date. No show and late cancellations will be charged at full rate automatically with the payment method on ﬁle; special conditions apply for rolling contract and memberships. *Introductory Offer is limited to 3 classes per person. Bookings through third-party providers such as Punchpass and others follow their terms and conditions, as they are the responsible sales agent. Please make sure you receive a booking confirmation before you attend the Session. If you do not receive a confirmation please contact us by phone or e-mail. All Sessions are subject to availability, and whilst we try to ensure that suitable numbers and types of Sessions are available, we cannot guarantee that you will be able to book any particular Session, even if you have the appropriate type of credits on your Account.

7. PRE- AND POST-NATAL POLICY & PASSES Up to 14 weeks pregnant, Doctors approval and medical clearance from GP is required for high-risk pregnancy. You may continue group classes up to the 13th week. At 14 weeks pregnant or more: You cannot attend our group classes after you are 14 weeks pregnant. Exceptions to this are our Prenatal class. You will need to fill out a Prenatal Form prior to your first session to ensure we can cater to any additional needs you may have. Post-natal: Every mother’s postpartum experience is different and therefore everybody is different. You will need clearance by your GP to resume exercise. We also recommend that you consult a Pelvic Floor Physiotherapist prior to attending or resuming exercise. General return to exercise postpartum protocols are followed at STUDIO FORMA PILATES. We welcome mums to join our Postnatal Class 6 weeks following vaginal delivery and 8 weeks following a C-section delivery in conjunction with clearance by a health professional. It is your responsibility to inform your instructor of any postpartum complications and functional limitations or contraindications. Your form must be emailed to hello@studioformapilates.co.uk prior to your first session which will be added to your client profile. Our aim is to ensure you are progressed safely back to exercise. You will be automatically registered for 6 consecutive sessions to guarantee your space in our course. Spaces are limited. If there is any reason you will not be able to attend your scheduled session it is your responsibility to communicate to the instructor directly in person at the first session of your 6 week course or via email to hello@studioformapilates.co.uk. Please title your email Prenatal or Postnatal Schedule. A Postnatal Class on your account can be used in our group session classes when you are cleared to attend, however our general group class passes cannot be used to book Pre/Postnatal sessions. If you want to book onto a regular group session you will need to email into hello@studioformapilates.co.uk or speak to management directly to process this for you.

8. PAYMENT Payment for your Sessions must be made at the time of booking and can be made prior to the Session through our website or the Punchpass app. If payment is unsuccessful on the payment date, we will email you to notify you of the unsuccessful payment. If after 48 hours of notice being given, payment has still not been made, then your membership will be cancelled and any existing (but unpaid) bookings for Sessions or any new Sessions you book will be charged at the applicable pay-as-you-go drop-in rate. 

9. MEMBERSHIPS Memberships are non-transferrable. Memberships are set up as a direct debit and will be debited automatically from the card on file on the same date every month. It is the client’s responsibility to ensure that credit card information is up to date and there is no interruption to membership. All memberships require the client to pay for their chosen membership when they subscribe. They will then be billed on the same date on a recurring monthly basis. Clients are required to agree to the terms and conditions of payment, ensuring an up-to-date card is kept on file. Unfortunately, you will not be able to attend your session unless payment is taken, and any credit settled prior to your class attendance. Unused classes cannot be carried over and are non-transferrable to other members/clients. Monthly Memberships can be cancelled at any time. To cancel a membership, go to My Memberships in the Punchpass app and select Cancel Membership. Your membership will run until the end of that payment cycle and you can use your passes until that time. Management reserves the right to alter, amend or change the Terms & Conditions from time to time. The version on this website being the most up to date available and members will be notified via email notification. If the client has chosen to opt-out, it becomes the client’s responsibility to verify Terms and Conditions before every purchase. The following additional terms apply where you elect to purchase a Monthly Membership:1) where you elect to purchase a Monthly Membership you will receive a specific number of credits for Sessions each month (the month is calculated in line with your billing cycle), which can be specific to a certain type of Session; 2) all credits for a given month will expire at the end of that month’s billing cycle and cannot be carried over into the next month or otherwise refunded to you; 3) you can purchase Sessions that are not included in the Monthly Membership at the applicable drop-in rate for the Session (as set out on the Website); 4) upon purchasing a Monthly Membership we will email you confirming your Monthly Membership type, including details of the Sessions included and any applicable restrictions; 5) monthly Membership fees are set out on the Website and are subject to change from time to time; 6) There is no charge to change from one membership to another, if needing to upgrade or downgrade. 7) Discounts cannot be combined with other promotions where membership is already discounted. 8) Founding Memberships are for a minimum period of 3 months where the 20% discount will be applied. After 3 months the Membership fee will revert to the charges as detailed on the website.

10. DISCOUNT CODES From time to time, we may make discount codes available to you, and your use of any such discount codes shall be subject to additional terms and conditions, which we will make you aware of at the time of use. Discount codes may only apply to certain sessions, and we will set this out in our applicable promotional communications. In the event that sessions booked using a discount code are cancelled, the relevant session will be cancelled in accordance with the Terms. In addition: we reserve the right to end or withdraw any Discount Code without warning at any time; we also reserve the right to withdraw your right to use any Discount Code if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Discount Code; additionally, we reserve the right to not fulﬁl any future session bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Discount Code. Your passes are non-transferable and therefore your class passes/membership can be revoked it is brought to our attention that another individual is using your class pass.

11. PROMOTIONAL OFFERS From time to time, we may run various promotions, prize draws and other oﬀers (each a promotion). We may implement separate terms and conditions in respect of any such promotion and will advise you accordingly where this is the case. However, notwithstanding this: we reserve the right to end any promotion without warning at any time. we also reserve the right to withdraw your right to any Promotion if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Misuse includes, but is not limited to, the creation of multiple customer accounts and self-referral. Additionally, we reserve the right to not fulﬁl any future Sessions bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Promotion. Any prizes oﬀered by us in connection with a promotion must be claimed within 21 days of the announcement date of the winners. We have 45 days to issue any such prize. We reserve the right to substitute any prize or promotion for the equivalent value in sessions.

12. MERCHANDISE From time to time, we may make various products available for you to purchase via our Website or at our studio and we may elect to implement speciﬁc terms and conditions or policies that apply to any purchase you may make of such products or where you wish to return products to us after purchase. This does not aﬀect your statutory rights.

13. CHANGING OR CANCELLING A BOOKING & NO SHOWS You may change or cancel your booking, without charge, up to 12 hours before the start of the session that you have booked for. If you book onto a session within 12 hours of its scheduled start time, there is no entitlement to change or cancel. You may change or cancel a session booking online. With regards to packages and memberships, if you cancel a booking less than 12 hours prior to the start of the session then the class will not be credited back to your account balance. Cancellation of your attendance at a Session; If you wish to cancel your attendance at a Session, you must cancel the Session via your Punchpass account (Cancellation).(b) If we receive your Cancellation less than 12 hours before the scheduled Session start time, the Session will be deducted from your Session Limit and you will be charged the fee associated with that Session. (c) If we receive your Cancellation at least 12 hours before the scheduled Session start time, the Session will not be deducted from your Session Limit.

14. STUDIO CLASS CANCELLATIONS In the event that the studio must cancel a session that you have booked onto, as a result of an unforeseeable circumstances or event, the Studio will make reasonable efforts to contact you by email notifications to let you know as soon as possible. The studio will credit the pass back onto your account, so you are able to use the class pass for a future session. If it is the last session in you class pack at the expiry date, you can email into hello@studioformapilates.co.uk and we will make appropriate accommodations to ensure you are able to utilise your pass.

15. BOOKING CONFIRMATION Upon completion of your booking, you will have the option to receive notifications. You have the option to receive notifications, either by email, app notification or both to say you are booked onto a particular class. If you choose to opt out of notifications then you will not receive any notifications of your confirmed booking, class changes if they arise, or confirmation of you, as the client, having been added onto a class from the waitlist. For these reasons, we highly recommend you opt-in to at minimum to one form of notification. Other than for class information, we will not be sending other text messages. If you are unsure of your booking, please check the App or feel free to contact us by email. Prices are subject to change at any time before we accept your booking. All Sessions are offered by us and subject to availability. We do not guarantee availability at any time.

16. WAITLISTS If a Session is fully booked, then you may either: (i) join an alternative Session; or (ii) join a waiting list for the fully booked Session. If you are on the waiting list for a fully booked Session and a space becomes available, you will automatically receive an email to prompt you to book onto the class, on a first come first serve basis you book, a relevant credit will be deducted from your account, and you will receive a class booking conﬁrmation. You will not, however, be added to the Session if you do not have suﬃcient credits on your Account, or the Session is not otherwise included in a Package or Monthly Membership that you have purchased.

17. LATE CANCELLATION POLICY Late Cancellation is defined as anyone that is cancelling a session less than 12 hours prior to the start of your booked session Late cancel is always defined as a client that is late attending a session. As mentioned above, late is defined as anyone arriving after the start time of the class session as posted on the timetable. For example, if the class is due to start at 9:30 and you arrive after 9:30 you will not be allowed to enter to the class. If there is a client available to take the spot at that time (9:30), that space will be given to them. If you are late*, we kindly ask that you offer courtesy to staff and clients alike and not cause disruption by using the intercom, calling the studio or knocking on the door. This is an interruption of class session that has already started. Doors will be open to clients for session 10 minutes prior to each scheduled session to ensure that you are able to get in situ before class starts. Arrive early so you are set up and ready. Reformer Pilates is a mindful practice and sessions run without interruption. This policy is in place to prevent injury and to be mindful and considerate to the teacher and other participants in the Session. Where you are not permitted to join a Session because of your late arrival it shall be classed as a no-show for the purposes of clause 13.

18. PRICE CHANGES We are a small business and reserve the right to review and change prices periodically. Clients will be notified of changes before implementation with reasonable notice.

19. REFUNDS The client is entitled to 24 hour “cooling off period” from the date and time of purchase to request a refund for any unused, valid single class pass or any unused portion of a valid class pack. After the “cooling period” no refunds will be issued. In case of emergency or relocation, such as medical reasons or moving residence, we request evidence documentation. Documentation such as a medical certiﬁcate / letter, government issued letters, new lease / rental agreement can be accepted to obtain such refund.

20. CONTACT US If something unexpected prevents you from attending, please contact us and we’ll try to find a fair resolution. Refunds cannot be processed however we will work together to come up with a fair resolution as needed. Please send all communications via email us to hello@studioformapilates.co.uk. You can make changes to your class bookings via the App or website. These requests will follow the cancellation policy as stated in these Terms and Conditions. We may contact you using any of the contact details you provide to us when you sign up for an account, which may include via email, telephone or text message. Our Privacy Policy sets out how we may process your personal data, which includes the contact details you provide to us.

21. LIMITATION OF LIABILITY The Company cannot be held responsible for any session, instructor and/or item of Pilates equipment not being available for whatever reason. The Company reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. toilets), provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion. The information available on or through this site, and the services supplied via or in connection with this site or at STUDIO FORMA PILATES do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor. It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this website (and provided by us to you as part of any services or products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any service supplied by us to you. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue STUDIO FORMA PILATES and its instructors for any injury or death caused by their negligence or other acts.

22. PERSONAL BELONGINGS Personal belongings are brought onto the Studio premises at the Clients’ own risk and our Company does not accept liability for any loss or damage whatsoever to such items. Storage is available for your belongings. We request that phones are to be silenced upon arrival to ensure no interruptions during class. No phone calls may be received or made during a class session. For extenuating circumstances, we ask for you to notify your instructor at the start of class session to minimise class disruption with respect to other clients in your session.

23. DRESS CODE Clients are encouraged to wear clothing that is comfortable and suitable for exercise such as leggings, shorts, track suit bottoms and tops, sports tops/ vests or t-shirt. Grip socks must be worn at all times and are highly recommended for safety. Grip socks can be purchased in studio. Footwear should be removed in the changing area before entry to the studio area.

24. SAFETY & HYGIENE We request clients make their way to the seating area upon entering and remove footwear before going to the Reformers. There will be storage for belongings to place alongside your footwear. Clients are discouraged from walking around the studio barefoot. Clients will be provided with a cloth and spray to wipe down any accessories and equipment utilised during their session. The studio will be kept clean and in a hygienic manner. Please do not hesitate to notify staff if you feel that anything is not up to standard or broken. This includes any equipment utilised during your sessions. In the event of a ﬁre, Clients are asked to make their way to the nearest available exit and outside the Studio. Smoking or vaping is strictly forbidden in the Studio and on our premises. Our building is under video surveillance and the building has a fire alarm.

25. CONTAGIOUS ILLNESS/COVID-19 ASSUMPTION OF RISK The Company assumes no liability for any COVID-19 related loss, damage or injury except as cannot be excluded by law. We do ask that if you test positive for COVID that you contact us immediately if you have attended a class in the last 48 hours prior to testing positive. Pease email hello@studioformapilates.co.uk to let the staff know. We do ask for you to please use your best judgement always when not feeling well to ensure the safety and health of yourself and others.

26. FORCE MAJEURE We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, ﬂood, storm, ﬁre, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, diﬃculties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

27. WAIVER No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be eﬀective, must be in writing.

28. SEVERABILITY If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

29. ENTIRE AGREEMENT These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have eﬀect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.

30. GOVERNING LAW AND JURISDICTION These Terms shall be governed by and construed in accordance with British law and the parties hereby agree to submit the exclusive jurisdiction of the British courts.

31. THIRD PARTY RIGHTS These Terms constitute a contract between you and us. No other person shall have the right to enforce any of these Terms. 31.

GENERAL Clients are required to give written notice to the Company of any change of address, by email. Failing such notice, all communications will be assumed to have been received by the Clients within ﬁve days of mailing to the last address notiﬁed to the Company. The Company reserves the right to refuse admission to the Studio. The Company may assign the beneﬁt of the Registration Process and a Clients relation to a third party at any time without notice to the Clients. A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process. The Company may, if a clients so wishes, communicate with the Clients by electronic mail (“email”). By providing an email address to the Company the Clients consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Clients also accepts the risk that email may not be a secure and conﬁdential means of communication. The Company will not be liable for any loss or damage suﬀered as a result of communicating with a clients by email. Clients must always observe the Studio guidelines which may be notiﬁed to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients. Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Clients at the Studio will always remain the property of the Company and will be subject to the Company’s copyright.